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PLEASE TRY THIS FIRST BEFORE CONTACTING SUPPORT
 
The following steps below fix about 90% of the errors some users get when trying to broadcast live with our Station Manager Software including “nothing happens when I click the Go Live button”, and “My Station Manger always says Looking for updates”, and most error messages in the Station Manger software..
  1. Download the Microsoft DirectX update / hotfix from our downloads page http://www.ubroadcast.com/downloads/
  2. Make sure you have the most recent version of FLASH (Get it Free at www.adobe.com) .
  3. Re-Boot Your PC and launch the Station manager.
 
If you still have trouble, you may also want to try delete your temporary Internet files to be sure any old versions of the software are cleared out.
To delete temporary Internet files in Windows, use the Disk Cleanup Wizard:
 
Windows 2000, and XP come with a Disk Cleanup Wizard that streamlines the process of clearing out unwanted temp files. To access the Wizard, click on the Start button and choose Programs (All Programs in Windows XP).
 

Then choose Accessories, System Tools, and Disk Cleanup.

The wizard will give you the option of cleaning up all your hard drive partitions, if you have more than one. It will show you how much space is being consumed by unneeded temporary Internet files, as well as other temporary files, downloaded program files, and offline Web pages. This Disk Cleanup Helper will even empty the Recycle Bin for you. Just check the box in front of the item, click OK, and the wizard will clean up your disk. Get rid of at least the temporary Internet files and other temporary files. Remember that the files in the Recycle Bin take up hard drive space, so you may want to have the wizard empty your trash as well.

 
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